Below are answers to common questions about shopping with 254 Pet Supply.
Orders & Shipping
Do you offer free shipping?
Yes. We offer free standard shipping on all orders within the United States. No minimum purchase is required.
Where do you ship?
We currently ship within the United States only. International shipping is not available at this time.
How long does delivery take?
Orders are normally processed within 1–2 business days. Transit time is approximately 3–5 business days, giving an estimated total delivery time of 4–7 business days.
Which shipping carriers do you use?
Orders may be shipped with established U.S. carriers such as USPS, UPS, or FedEx, depending on the destination, package size, and available service.
Will I receive tracking information?
Yes. Tracking information will be sent to the email address provided with your order once it becomes available.
Returns & Refunds
What is your return window?
You may request an eligible return within 30 days of delivery.
Do you accept exchanges?
Yes. Eligible items may be exchanged within 30 days of delivery, subject to our return requirements and product availability.
How do I start a return?
Returns are handled by mail. Email [email protected] with your order number, the item you want to return, and the reason for the return. Our team will provide the return instructions and mailing details.
Do you provide a return label?
When a return label is issued, it will be provided electronically so you can download and print it.
Who pays for return shipping?
If an item arrives damaged, defective, or incorrect, 254 Pet Supply will cover the approved return shipping cost. For change-of-mind or other non-defect returns, the customer is responsible for return shipping.
Do you charge a restocking fee?
No. We do not charge a restocking fee for eligible returns.
How long does a refund take?
Approved refunds are processed within 7 business days after the returned item has been received, inspected, and approved. Your bank or payment provider may take additional time to post the funds.
Products
What types of products do you sell?
We offer products such as cat beds, dog beds, pet beds, pet toys, and related pet essentials.
How do I choose the right bed for my pet?
Please review the size, dimensions, materials, and other information shown on the individual product page. Choose a bed that is suitable for your pet’s size, sleeping habits, and available space.
Can I return a pet bed after my pet has used it?
For a standard change-of-mind return, the item should remain in eligible return condition. Beds that are heavily used, stained, soiled, chewed, scratched, or have significant pet hair or odor may not qualify. This restriction does not apply when an item arrives damaged, defective, or incorrect.
Should pet toys be supervised?
Yes. Pet toys should be used with appropriate supervision and inspected regularly. Stop using a toy if it becomes damaged in a way that could create a safety risk.
Payments & Support
What currency do you use?
All prices on our store are displayed in U.S. Dollars (USD).
What payment methods do you accept?
The payment methods currently available for your order are shown directly at checkout. Please select one of the options displayed before completing your purchase.
How can I contact you?
Business Name: 254 Pet Supply
Phone: +1 254-300-4698
Email: [email protected]
Address: 902 E Waco Dr, Waco, TX 76704, United States
Business Hours: Tuesday – Saturday, 11:00 AM – 7:00 PM
Closed: Sunday & Monday
Time Zone: (GMT-06:00) Central Standard Time (Chicago)