This Payment Policy applies to all purchases made through 254 Pet Supply. We want customers to clearly understand the payment methods available, how payments are processed, and what to expect when placing an order.
All prices displayed on our website are shown in U.S. Dollars (USD).
Accepted Payment Methods
254 Pet Supply currently accepts the following major credit and debit cards at checkout:
- Visa
- Mastercard
- Maestro
- American Express
- JCB
- Discover
- Diners Club
Only payment methods displayed as available during checkout can be used to complete an order.
Secure Checkout
Payments are processed through the secure checkout services available on our Shopify store.
Payment information is transmitted through the applicable payment processor to authorize and complete your transaction.
254 Pet Supply does not ask customers to send full credit or debit card information by email, phone, or regular customer support messages.
Payment Authorization
Your payment must be successfully authorized before an order can be accepted for processing.
A payment may be declined for reasons such as:
- Incorrect card information
- Incorrect billing information
- Insufficient funds
- Card restrictions
- Bank or card issuer security checks
- Payment provider authorization issues
If your payment is declined, please review the information entered at checkout or contact your bank or card issuer.
Billing Information
Customers are responsible for entering accurate billing information during checkout.
Please make sure your:
- Name
- Billing address
- Card details
- Contact information
match the information associated with your payment method.
Incorrect or incomplete billing information may delay or prevent payment authorization.
Order Confirmation
After an order is successfully placed, an order confirmation will be sent to the email address provided during checkout.
The confirmation will include information about your order and purchase.
If you believe a payment was completed but you did not receive an order confirmation, please contact us at [email protected].
Currency
All product prices, discounts, and order totals on 254petsupply.shop are displayed and processed in U.S. Dollars (USD).
If your card account uses another currency, your bank or card issuer may apply its own currency conversion rate or related charges.
Any such charges are determined by your financial institution and are not charged by 254 Pet Supply.
Payment Security
We take reasonable steps to provide a safe and reliable checkout experience.
Payment transactions are handled through the payment systems available through our Shopify checkout and applicable payment providers.
For more information about how personal information is handled, please review our Privacy Policy.
Fraud Prevention
For customer and business security, some orders may be reviewed before processing.
We may contact you if additional information is reasonably needed to verify an order.
An order may be held or canceled when there is a reasonable concern about:
- Unauthorized payment activity
- Suspected fraud
- Inconsistent billing or order information
- Failed payment authorization
If we cancel an order after an eligible payment has already been collected, the applicable amount will be refunded.
Refunds
Eligible refunds are handled according to our Return & Refund Policy.
Approved refunds are processed within 7 business days after the returned item has been received, inspected, and approved.
Refunds are issued to the original payment method used for the purchase.
After we issue the refund, your bank or card provider may require additional time to post the funds to your account.
Duplicate or Unexpected Charges
If you notice a duplicate or unexpected charge relating to an order, please contact us with your order number and relevant transaction information.
Do not send full card numbers or sensitive payment credentials by email.
Our team will review the available order information and assist with the next steps.
Payment Questions
If you have questions about a payment, declined transaction, order confirmation, or refund, please contact us.
Contact Us
Business Name: 254 Pet Supply
Phone: +1 254-300-4698
Email: [email protected]
Address: 902 E Waco Dr, Waco, TX 76704, United States
Business Hours: Tuesday – Saturday, 11:00 AM – 7:00 PM
Closed: Sunday & Monday
Time Zone: (GMT-06:00) Central Standard Time (Chicago)