Shipping policy
This Shipping Policy applies to all orders placed with 254 Pet Supply for delivery within the United States. We aim to provide clear and reliable information about shipping costs, processing times, estimated delivery times, tracking, and order delivery so customers know what to expect before completing a purchase.
Please review the details below before placing your order.
Shipping Area
254 Pet Supply currently ships within the United States only.
We do not offer international shipping at this time.
Free Shipping
We provide free standard shipping on all U.S. orders.
There is:
- No minimum purchase requirement
- No standard shipping fee
- No additional standard delivery charge at checkout
Order Processing Time
Orders are normally prepared and processed within 1–2 business days.
Our regular processing days are Tuesday through Saturday.
Orders placed on Sunday or Monday will begin processing on the next business day.
Order Cut-Off Time
Our daily order cut-off time is 7:00 PM (GMT-06:00) Central Standard Time (Chicago).
Orders placed before the cut-off time on a regular business day may begin processing the same day.
Orders placed after 7:00 PM, or on Sunday or Monday, will begin processing on the next business day.
Transit Time
Once an order has been processed and handed to the shipping carrier, the estimated transit time is 3–5 business days.
Estimated Delivery Time
The estimated total delivery time is 4–7 business days.
Processing Time: 1–2 business days
Transit Time: 3–5 business days
Estimated Total Delivery: 4–7 business days
Delivery times are estimates and may occasionally vary because of carrier or transportation conditions.
Shipping Carriers
We use established U.S. shipping carriers, including:
- USPS
- UPS
- FedEx
The carrier used for an order may depend on the delivery destination, package size, and available shipping service.
Order Tracking
Tracking information will be sent to the email address provided with your order once it becomes available.
Please allow some time for tracking information to update after a shipping label has been created.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your street address, apartment or unit number, city, state, ZIP code, and contact information before submitting your order.
If you notice an address error after placing an order, contact us as soon as possible.
We may be able to update the address before the order enters the shipping process. Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Changes or cancellations may be accepted if the order has not yet entered the shipping process.
Once an order has been shipped, it can no longer be canceled.
Delivery Delays
Most orders arrive within the estimated delivery timeframe. However, occasional delays may occur because of carrier operations, weather conditions, high shipping volume, transportation disruptions, or incorrect delivery information.
If your tracking information has not updated for an extended period, please contact us for assistance.
Lost or Missing Packages
If your order has not arrived within the expected delivery period, contact us at [email protected].
If tracking shows the package as delivered but you cannot locate it, please check around the delivery location and with household members or neighbors.
You may also contact the shipping carrier using your tracking number.
If the package still cannot be located, contact our support team and we will assist you with the available next steps.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Please provide your order number, a description of the issue, and clear photos of the product and shipping package when available.
Our team will review the information and provide the appropriate next steps.
Contact Us
For questions about shipping, delivery, tracking, or an existing order, please contact us:
Business Name: 254 Pet Supply
Phone: +1 254-300-4698
Email: [email protected]
Address: 902 E Waco Dr, Waco, TX 76704, United States
Business Hours: Tuesday – Saturday, 11:00 AM – 7:00 PM
Closed: Sunday & Monday
Time Zone: (GMT-06:00) Central Standard Time (Chicago)